Terms and conditions

Terms & Conditions – Up Up & Away Events Decor Ltd

These Terms & Conditions apply to all bookings and are confirmed with a booking, the Client agrees to the following:

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1. Booking & Deposits

1.1 A non-refundable booking deposit is required to secure your event date.
1.2 Deposits may be transferred to an alternative date with a minimum of 1 month’s notice, subject to availability.
1.3 If less than 1 month’s notice is given, the deposit will be forfeited.
1.4 A booking is not confirmed until the deposit has been received and a confirmation has been issued.

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2. Payment Terms

2.1 Bookings under £1,000 must be paid in full 1 week prior to the event date.
2.2 Bookings over £1,000 must be paid in full 1 month prior to the event date.
2.3 Failure to make payment by the required deadline may result in cancellation of services, and the deposit will not be refunded.

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3. Damage Deposit & Liability for Damages

3.1 A damage deposit may be required for any prop hire or décor items.
3.2 The damage deposit will be refunded after the event once all hired items have been inspected and confirmed to be in their original condition.
3.3 Any damage, loss, or misuse of props will result in the loss of the damage deposit.
3.4 Additional repair or replacement charges may be applied if costs exceed the damage deposit amount.
3.5 The Client is responsible for ensuring all décor items are used appropriately and safely.

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4. Venue Access & Parking

4.1 The Client is responsible for ensuring the venue provides adequate access for unloading, set-up, and collection.
4.2 Sufficient parking or loading space must be available for our team and vehicle(s) at agreed times.
4.3 Delays caused by lack of access, venue restrictions, or parking issues may result in additional waiting-time charges.
4.4 If access is not possible upon arrival, we reserve the right to adjust décor placement, reduce set-up, or cancel installation without refund.

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5. Responsibility for Venue Restrictions

5.1 The Client must check with their venue that all décor items, props, or installations requested are permitted (including walls, ceilings, balloons, candles, adhesive use, and electrical items).
5.2 No refunds or compensation will be provided if décor cannot be installed due to venue restrictions not communicated in advance.
5.3 The Client must confirm the venue’s rules regarding access times, loading areas, and prohibited décor before booking.

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6. Weather Conditions (Outdoor Events)

6.1 The Client is responsible for ensuring outdoor décor is protected from rain, wind, heat, or poor weather conditions.
6.2 We reserve the right to refuse or adjust installation in unsafe or unsuitable weather conditions.
6.3 Certain items (such as balloons, backdrops, and electrical props) cannot be used outdoors in high winds, rain, direct heat, or unstable ground.
6.4 If décor must be cancelled or modified on the day due to weather, no refunds will be issued.

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7. Balloon Policy

7.1 Balloon colours may vary slightly due to lighting, temperature, and manufacturing differences.
7.2 Balloons can oxidise (lose shine) when exposed to heat, sunlight, or outdoor air — this is a natural process and not a fault.
7.3 We cannot guarantee the lifespan of balloons once installation is complete or once balloons have left our possession.
7.4 Balloons installed outdoors are more prone to popping due to heat, friction, or wind.
7.5 The Client accepts full responsibility for balloon décor after installation is completed.

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8. Insurance

8.1 Up Up & Away Events Decor Ltd is fully insured with Public Liability Insurance up to £3 million with ‘Simply Business’
8.2 Proof of insurance can be provided upon request.

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9. Customer Duty to Check Booking Details

9.1 The Client is responsible for checking all booking details upon receiving their confirmation, including:
• Event date
• Times
• Venue details
• Décor items
• Colours
• Themes or design choices
9.2 Any changes or corrections must be requested in writing.
9.3 We cannot be held responsible for errors not raised by the Client before the event.

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10. Cancellations & Date Changes

10.1 Client cancellations result in forfeiture of the non-refundable deposit.
10.2 No refunds will be provided for cancellations made after the final balance has been paid.
10.3 Date changes must be requested at least 1 month in advance and are subject to availability.

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11. Set-Up & Collection

11.1 Set-up and collection times will be agreed prior to the event and must be strictly followed.
11.2 Additional charges may apply for early set-ups, late collections, or extended hire periods.
11.3 The Client must ensure the venue is ready for installation at the agreed time.

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12. General

12.1 We reserve the right to update or amend these Terms & Conditions at any time.
12.2 By booking with us, the Client confirms they have read, understood, and agreed to all Terms & Conditions outlined above.